London Express Wheelchair Hire Ltd. accept no liability for any incidents arising from the use or misuse of the wheelchair.Each wheelchair is supplied with full safety instructions which are also available here. Please familiarise yourself with these before use. If there is any damage or defect then the wheelchair must not be used and we must be notified immediately on the number below.The hirer is responsible for loss of, or damage to, the wheelchair whilst in their possession regardless of cause. Repairs will be charged at cost (parts and labour). Replacement charge for a lost, stolen or non-returned wheelchair is currently full retail price (in addition to rental charges paid). Lost cushions are charged at retail price. All prices subject to change.
Extension of hire
Extension of the original confirmed hire period must be advised at least 24hrs before the return time. Any additional costs incurred by London Wheelchair Rental Ltd. in relation to pick-up or return of a wheelchair, other than those included in the booking confirmation, will be chargeable to the hirer.
Change of location
The delivery and return location can be changed up to 24 hours in advance. If the new location has a higher fee that will be charged to your cards. If the new location has a lower fee then a refund of the difference will be made to your card
No deposit required
Your credit/debit card will be used as a guarantee to the full replacement value of the wheelchair or mobility scooter and any associated costs of recovery or extended rental.
Extra charges for loss, damage or non-return
We do not offer insurance, however your home or travel insurance policy may offer you cover. Alternatively, this company may be able to assist you.
Repair and replacement
Should your wheelchair or mobility scooter develop a fault, please stop using it imediately and contact us to arrange repair or replacement.